Do you charge even though I paused my Orbit?
We do not charge if the Orbit is paused or shutdown. We calculate the bill only when the Orbit is running. We do charge for the storage as long as the volume exists. We stop charging the volume the moment you delete it.
What if my payment gets rejected?
Our system sends a notification to the email address on record, a month before the credit card’s expiry date. If the payment request fails, we send notification via email to the registered account, notifying the status of payment. A notification popup will also be displayed in the web dashboard. In such a scenario we give […]
How is the pricing calculated?
All our resources are billed by the hour. However if the cost of hourly utilization of a resource exceeds the monthly rate, then we only bill you the monthly rate. The monthly rate allows you to run the resource for a maximum of 744 hours(31 days) but charged based on hourly rate for 480 hours(20 […]
How does billing work?
We check for the utilization of your paid resources every 24 hours. Depending on your utilization, the money due will be charged against the Credits available on your account. If you can predict your utilization, you can purchase enough credits in advance. If the bill calculated based on your utilization in the past 24 hours […]
What payment methods do you accept?
We accept Debit Cards, Credit Cards and Paypal. We currently support the following cards: Visa Master Card American Express Discover Diners Club JCB We will be also providing ACH bank transfers in near future.